How to manage Priority Matrix?
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How to find the Priority Matrix app in your instace instance ➡️ here. |
Compatible with company-managed project type only. Team-managed type projects currently are not supported.
App Configuration
Event Types: select which issue actions will fire the app to update the priority.
Project: select one or several projects to which the app will be applied.
Issue Type: select which issue types should be affected by the changes.
Custom field X: choose which field’s values should be in the matrix’s X axis.
Custom field Y: choose which field’s values should be in the matrix’s Y axis.
Matrix Configuration
Choose two custom fields for the X and Y axes correspondingly. The chosen fields' values will be added to the matrix on the corresponding axes.
For every Urgency and Severity value intersection select which Priority value should be set.
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Note that you can select a completely different matrix depending on your business case.
Matrix explained:
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For every Urgency and Severity intersecting value, there is a priority chosen.
Each X and Y axes have Urgency and Severity values added to the matrix.
When on issue Creation or Updating the Urgency value is High and the Severity is Sev-3, the Priority will be set to Low, because this is the intersecting value in the chart.
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