How to use the Priority Matrix?

Owned by Ignas Selvestravičius
Last updated: Jul 16, 2024
2 min read

How to manage Priority Matrix?

How to find the Priority Matrix app in your instance ➡️ here.

Compatible with company-managed project type only. Team-managed type projects currently are not supported.

App Configuration

 

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  • Event Types: select which issue actions will fire the app to update the priority.

  • Project: select one or several projects to which the app will be applied.

  • Issue Type: select which issue types should be affected by the changes.

  • Custom field X: choose which field’s values should be in the matrix’s X axis.

  • Custom field Y: choose which field’s values should be in the matrix’s Y axis.

Matrix Configuration

  1. Choose two custom fields for the X and Y axes correspondingly. The chosen fields' values will be added to the matrix on the corresponding axes.

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  2. For every Urgency and Severity value intersection select which Priority value should be set.

You can choose from all fields on the instance so be sure those fields' contexts are set up properly for the project and issue type you want to use.

This is an example of a complete set-up matrix:

Note that you can select a completely different matrix depending on your business case.

Matrix explained:

  1. For every Urgency and Severity intersecting value, there is a priority chosen.

  2. Each X and Y axes have Urgency and Severity values added to the matrix.

  3. When on issue Creation or Updating the Urgency value is High and the Severity is Sev-3, the Priority will be set to Low, because this is the intersecting value in the chart.